Return & Exchanges

We accept returns within 14 days of receiving your order. Items must be unworn, in original condition, and returned with all packaging and certificates.

Please contact our support team at hello@onetenjewels.com to initiate a return.

Yes, the following items cannot be returned:

• Custom-made or engraved jewellery • Final sale or discounted items • Earrings (for hygiene reasons)

If you’re unsure whether your item qualifies, feel free to contact us.

Exchanges are available within 14 days for items of equal or higher value. Once the returned item is inspected and approved, we will process your exchange and send the new item out.

Please email hello@onetenjewels.com to arrange an exchange.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we are not responsible for lost return parcels.

If your order arrives damaged or faulty, please contact us within 48 hours with clear photos. We will replace or repair the item at no cost to you.

Once we receive your returned item, please allow 3–5 business days for inspection and processing. Refunds typically appear in your account within 5–10 business days, depending on your payment provider.

Orders cannot be changed or cancelled once placed. However, you may return your order once delivered. Please see our Returns & Exchanges section for details.